RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

*Items that have been used are no longer sanitary and therefore cannot be resold by me. My business is too small to accept returns on used shaving products as I have to throw them in the garbage due to government regulations. 

Several types of goods are exempt from being returned. Goods that have been customized or altered in any way cannot be returned or exchanged. For example:

*items that have been modified to include your monogram, initials, logo, or other insignia and/or emblem cannot be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: 
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or shows signs of use.
* Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@charcoalgoods.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@charcoalgoods.com and send your item to: 2 Nicholson Drive, Unit B, Pasadena, MD, 21122, United States.

Shipping
To return your product, you should mail your product to: 2 Nicholson Drive, Unit B, Pasadena, MD, 21122, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost or stolen packages.