How do I buy a complete safety razor?
Due to high demand and limited supply the purchasing of most safety razor handles, baseplates, and top caps are restricted via a waiting list.
There are over 500 possible combinations of handle, baseplate, and top cap offered by Charcoal Goods. It would be entirely impractical to list this many complete razors as independent items available for purchase. To give you the most flexibility all items are listed al-la-carte. A complete safety razor would consist of a handle, a baseplate, and a top cap. Charcoal Goods machined baseplates and top caps are not compatible with other brands of razors.
You want two handles, three baseplates, and one top cap, no problem! Buy a Charcoal razor elsewhere and just want a different baseplate, again, no problem!
How quickly will my order ship?
All in-stock items ship within 1-3 business days. Some items are made to order, the lead time for these items is listed in the product detail page for that item. Please add 1-2 business days for items with custom engraving added.
USPS Priority Mail takes between 2-4 business days to most US zip codes.
International First Class takes 1-2 weeks for Canada, and usually 2-4 weeks for the rest of the world. Please note that some orders remain in customs for up to 3 weeks. It is the responsibility of the customer to pay all duties, fees, and taxes associated with importing an order into your country.
The US Postal Service provides only limited tracking information, ie. 'shipped, in transit, delivered'. Delivery dates are not guaranteed. Feel free to contact me with any questions regarding shipping times.
Your order is complete once it has been delivered to your shipping address. If you live in an area where mail theft is an issue make sure to add 'Signature Confirmation' to your order or ship to a business address. Charcoal Goods cannot assist you with stolen packages. Is it not possible to file a shipping insurance claim once the package is marked by the carrier as 'delivered'.
Why don't you ship to my country?
Charcoal Goods ships packages using the United States Postal Service. The USPS only offers shipping insurance to a limited number of destination countries. Due to the high value of razors, all international orders must include insurance. If we can't ship to your country consider using a freight forwarder service.
How should I care for my shaving gear?
Charcoal Goods razors are delivered with only a coat of wax over the base metal. Copper and Brass are highly reactive metals and will change in appearance as you own them. The antique finish is non-permanent and some of it will wear off with use. If you don't want the finish of your razor to change, apply a clear coat (ex. acrylic lacquer) immediately upon receiving your razor.
In general all shaving products should be cleaned with Dawn dish soap or similar. An ultrasonic cleaner may be used, but will potentially remove the antique finish. Never store any razor with the blade installed. Razor blades are very low quality stainless steel and will rust and stain your razor.
Occasionally, apply a drop of oil to the threads of your razor. Barbicide, IF USED AS DIRECTED, will sterilize your shaving gear and will not damage the finish. Blue Magic metal cream or similar polishes can be used to put a brilliant shine on your razor, but will remove the antique patina finish.
After cleaning, apply a coat of Renaissance Wax or similar to protect the finish.
The use of any other cleaning products, methods, or protocols, are neither endorsed nor recommended and may result in permanent damage to the finish of your shaving gear. No warranty is offered on the product surface finish
What materials do you use? Where are your products made?
- Metal items are produced in-house from solid stainless steel (grade 303/316), copper (grade 110/145), brass 360, bronze 954, or aluminum 6061.
- Chrome plated basic razor heads are cast ZAMAK alloy which is first nickel plated and finally chrome plated at an ISO 9001 certified metal foundry.
- 3D printed products are comprised of a 60% series 400 stainless steel and 40% bronze matrix and made on an ExOne printer or are produced from laser sintered nylon and hand-dyed.
- Charcoal Goods is a cruelty free company. All shaving knots are synthetic and supplied by APShaveCo, Ottawa, Canada. Shaving soap is a 100% vegetable based formula.
What is the difference between the 'bright finish' and the 'antique finish' for the brass and copper products?
All brass and and copper products go through multi-step finishing process which produces a shiny and bright finish. Additionally, for the antique finish a forced patina is applied to the metal which causes the metal to become darker. Over time, the 'bright finish' will also develop a tarnish/patina and become darker. The antique finish is not permanent and will wear off with use.
How aggressive is the shave?
With a multi-blade razor only one pass is usually needed. This speed is often at the expense of causing skin irritation. When using a safety razor you make 2-3 passes and apply lather each time. A safety razor will often produce less skin irritation than a multi-blade razor. You have the added benefit of many different double edge razor blade choices. Each blade has different characteristics. Keep trying them until you find one that works for your skin and beard; they are much cheaper then cartridges.
In general most will shave with the closed comb head option, and that is the easiest option to start with. The open comb head allows more blade to be exposed to the skin. With the open comb you will get a closer shave during each pass, however it's much easier to nick yourself. One is not a better option than the other; they are just different ways to get to the same smooth skin. My advice, try both.
Machined heads are available in closed comb, open comb, and dual comb styles and offered in three levels of aggressiveness. My design uses a combination of blade gap, contact angle, and blade exposure to control the aggressiveness level. Blade gap dimensions are not published and are not a contributing factor to the aggressiveness of my design.
- Level 1 - slightly more aggressive than an Edwin Jagger DE89
- Level 2 - mid-aggressive
- Level 3 - similar to a Muhle R41 or Ikon Tech.
Do you accept custom orders?
Sorry, but I no longer accept custom orders.
Do you offer a warranty?
Yes, I offer a 90 day warranty, to the original owner, against defects in manufacturing. Just mail the product back with your receipt and I will repair or replace the product at my discretion. There is no warranty on the product surface finish. By design the razors will change over the course of ownership giving you something that is truly unique. Outside of the warranty period I can often repair a damaged razor for little cost.